Shipping Policy

Shipping Policy for Gripagoal

This Shipping Policy provides a clear explanation of how Gripagoal manages the delivery of your footwear across Hong Kong. We aim for transparency in our logistics to ensure you know exactly what to expect from the moment you place your order until it arrives at your doorstep.

Our practices are strictly governed by the Sale of Goods Ordinance and the Trade Descriptions Ordinance of Hong Kong, ensuring all delivery promises are honest and legally compliant.

Q: When will my order arrive?

We follow a structured timeline to ensure your shoes are handled with precision. Once you place an order on our website, we dedicate 1 business day to internal processing. This includes picking your items from our inventory, performing a quality check, and securely packaging them for transit.

Following this preparation stage, the actual transit period typically takes between 2 to 3 business days. In total, you can expect your package within 3 to 4 business days from the date of your order.

Please keep in mind that "business days" refer to Monday through Friday and do not include Saturdays, Sundays, or public holidays in Hong Kong.

We strive to meet these timelines consistently, fulfilling our obligations under the Supply of Services (Implied Terms) Ordinance to perform our services within a reasonable time.

Q: Are there hidden fees?

Transparency is a core value at Gripagoal. We operate on a Cash on Delivery (COD) model, which means you pay the full amount of your purchase directly to the courier when they arrive at your location.

There are absolutely no hidden fees, restocking charges, or additional shipping and handling costs. The price displayed at your digital checkout is the final and only amount you will be asked to pay. By maintaining this "no hidden cost" policy, we ensure full compliance with the Trade Descriptions Ordinance , which prohibits fake omissions regarding the total price of goods. You can shop with confidence, knowing that the price you see is the price you pay.

Q: What happens if I'm not home?

If you are not available to receive your package and provide the COD payment when the courier arrives, our logistics partners will typically attempt a redelivery. Generally, the courier will contact you via the phone number provided during checkout to coordinate a more convenient time.

If multiple delivery attempts are unsuccessful, the package may be held at a local collection point or returned to our warehouse.

Please note that since we utilize a COD system, the delivery must be completed and the payment collected for the transaction to be finalized. We recommend ensuring someone is available at the delivery address during business hours to avoid delays.

Q: How is my data handled?

To get your shoes to your door, we must share specific details with our third-party courier partners. This information is limited to your name, shipping address, and contact phone number.

We manage this process in strict accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Your data is shared solely for the purpose of fulfilling your order and is not used for any other secondary purposes by our logistics partners. We take all practicable steps to ensure that your information is handled securely during the delivery process.

Contact Support: For any shipping inquiries, our team is live from 9:00 AM to 6:00 PM (HKT), Monday to Friday.

Email: fashion@gripagoal.com